TERMS & CONDITIONS

TERMS OF USE

By using and shopping on this website, our customers are deemed to have accepted the following conditions. Please read our website’s terms of use carefully:

General Conditions
When placing an order for the products sold on our website, you acknowledge that you are subject to the conditions below and that you have the right, authority, and legal capacity to sign a contract under the laws of your country, that you are over 18 years of age, that you have read and understood this agreement, and that you agree to be bound by its terms.
This agreement is indefinite, but it may be terminated unilaterally or mutually. It imposes rights and obligations on the parties regarding the website, and by accepting/approving this agreement online or in writing, the parties declare and undertake that they will fully, correctly, and timely fulfill these rights and obligations under the conditions specified herein.

Product Conditions
All products you can order on our website are carefully and limitedly produced using meticulously selected fabrics. We do our best to provide accurate descriptions, but due to the nature of small-scale production, slight variations in color, texture, or cut may occur.
All features provided on the product order page reflect the true nature of the product. However, if the product is out of stock, an equivalent may be sent upon your approval, otherwise a refund will be issued.
For details regarding the product sales process, please review our Distance Sales Agreement.

Orders and Payments
As the products sold on our website are carefully crafted in limited quantities, sales are limited to available stock. Therefore, your orders are processed on a “first come, first served” basis.
Any order may be canceled by us due to stock issues, suspicious orders or transactions, or misuse. In this case, we are not obliged to provide an explanation, and if payment has already been received, the amount will be refunded immediately.
All payments are processed securely. Unless otherwise stated on our Website, prices are listed in the selected currency and include applicable taxes. We reserve the right to change product prices at any time.
For detailed information, please review our Returns & Exchanges page. As a small and independent brand, please note that we may not always be able to provide a full refund.
For details regarding the product ordering process, please review our Distance Sales Agreement.

Responsibilities
We reserve the right to make changes at any time regarding prices and the products and services offered.
The User/Buyer accepts in advance that they will not perform reverse engineering, attempt to obtain or access source code, or engage in similar actions, and that otherwise they will be held responsible for any damages incurred by third parties, and that legal and criminal proceedings will be initiated against them.
The User agrees that they will be solely responsible for any damages arising from incomplete or incorrect information provided while placing an order or performing any transaction requiring information, and that in case of false information or breach of this agreement, the company may unilaterally terminate their membership without prior notice.
For the improvement and development of our Website and/or within the scope of legislation, certain information such as the name of the Internet service provider used to access the site, Internet Protocol (IP) address, date and time of access, pages visited during the site visit, and the Internet address of the website providing direct access may be collected. The User accepts the collection of such data. Please review our Privacy Policy and Cookie Policy for details.

Intellectual Property Rights
Our website with the domain name www.franny.com.tr, the ‘Franny’ brand, and all intellectual property rights including but not limited to any titles, trade names, brands, patents, logos, designs, information, and methods contained in the Site, whether registered or unregistered, belong to the site operator and owner company or the relevant right holders, and are protected under national and international law.
Visiting this site or using the services provided does not grant any rights regarding such intellectual property. Accordingly, the information on the Site may not be reproduced, published, copied, presented, and/or transferred in any way. The whole or part of the Site cannot be used without permission on another website. In such a violation, the user shall be responsible for covering any damages claimed by third parties from the company, including but not limited to court costs and attorney fees.
For further details on the protection of intellectual property, please review our Distance Sales Agreement.

Confidential Information and Personal Data
Please review the relevant texts on our Website regarding the Protection of Personal Data and our Privacy Policy for matters, commitments, mutual rights, and obligations regarding the protection of personal data and confidentiality.

Disclaimer of Warranties
This clause shall apply to the maximum extent permitted by applicable law. The services provided by the Company are offered “as is” and “as available”, and no express or implied, statutory, or other warranties are made regarding the services or applications (including all information contained therein), including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Security
Users placing an order through the Site are obliged to provide accurate, complete, and up-to-date information. Otherwise, this agreement will be deemed breached, the user’s account may be closed without notice, and the order may be canceled.
The User is responsible for the security of their password and account on the Site and third-party sites. Otherwise, the company cannot be held responsible for data loss, security breaches, or damage to hardware and devices.

Force Majeure
In case obligations under this agreement cannot be fulfilled due to force majeure events such as natural disasters, fire, explosions, civil wars, wars, riots, public movements, declaration of mobilization, strikes, lockouts, epidemics, infrastructure and internet failures, power outages, pandemics affecting part of the country, etc., the parties shall not be held responsible. During this period, the parties’ rights and obligations under this agreement are suspended.
If force majeure events exceed 60 (sixty) days, either party may terminate this Agreement without compensation.

Miscellaneous Provisions
If any of the provisions of this agreement becomes partially or completely invalid, the remainder of the agreement shall remain in force.
The Company may change the services provided on the Site and/or the terms of this Agreement partially or completely at any time. Changes will be effective as of the date they are published on the site. It is the member’s responsibility to follow the changes. Members are deemed to have accepted these changes by continuing to use the services provided.
In any disputes that may arise regarding this agreement, the parties’ books, records, and documents, as well as computer and fax records, will be accepted as evidence pursuant to the Turkish Civil Procedure Law No. 6100, and the members agree not to contest these records.
All notifications regarding this agreement will be made via the Company’s known e-mail address and the e-mail address specified by the member in the membership form. The member accepts that the address specified at the time of registration is the valid address for notifications, and in case of change, they will notify the other party in writing within 5 days, otherwise notifications to this address will be considered valid.

Dispute Resolution
For disputes between the parties, the Consumer Arbitration Committee and/or the Consumer Court located in the buyer’s place of residence, within the monetary limits applicable at the date of dispute, shall have jurisdiction.