TERMS OF USE

These Terms of Use govern your access to and use of the website www.franny.com.tr (“Website”), operated under the Franny brand by Fatma Leyla Kalkan (“Franny”, “we”, “us” or “our”).

By accessing or using our Website, you agree to these Terms of Use. Purchases made through the Website are also subject to our Distance Sales Agreement, Delivery & Returns Policy and other applicable policies.

1. GENERAL CONDITIONS

You may use our Website only for lawful purposes and in accordance with these Terms.

When placing an order, you confirm that the information you provide is accurate and complete and that you have the legal capacity required to enter into the relevant transaction under applicable law.

Nothing in these Terms limits any mandatory rights granted to consumers under applicable law.

2. PRODUCTS

Our garments are produced in small quantities and many pieces are made to order in our Istanbul atelier.

We make every reasonable effort to display and describe our products accurately. However, slight variations in color, texture, finish or appearance may occur due to differences in fabrics, production processes, lighting and screen settings.

Product availability may change. If we are unable to fulfil an order, we will contact you and, where applicable, issue a refund in accordance with applicable law.

We will not substitute an ordered product with another product without your approval.

For further information regarding purchases, please refer to our Distance Sales Agreement.

3. ORDERS AND PAYMENTS

Orders are subject to availability and acceptance.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of payment authorization issues, suspected fraud or misuse, incorrect pricing or product information, or circumstances preventing us from fulfilling the order.

If an order is cancelled after payment has been received, any amount due will be refunded in accordance with applicable law and our relevant policies.

Payments are processed through the payment methods made available on the Website.

Unless otherwise indicated, product prices are displayed in the currency selected on the Website and include applicable taxes where required.

We may change our prices at any time. Any price change will not affect an order that has already been completed and accepted, except where otherwise permitted by applicable law.

For information regarding delivery, returns and exchanges, please refer to our Delivery & Returns Policy and Distance Sales Agreement.

4. WEBSITE USE AND USER RESPONSIBILITIES

You agree not to use the Website in a manner that is unlawful, fraudulent or harmful to Franny, other users or third parties.

You must not attempt to interfere with the operation or security of the Website, gain unauthorized access to systems or data, introduce malicious software, or attempt to access source code except where such activity is expressly permitted by applicable law.

When placing an order or otherwise providing information through the Website, you are responsible for ensuring that the information you provide is accurate, complete and up to date.

Where you create an account, you are responsible for maintaining the confidentiality of your account credentials and for notifying us if you become aware of unauthorized use of your account.

5. INTELLECTUAL PROPERTY RIGHTS

The Website, the Franny name and brand, and the content made available through the Website, including photographs, graphics, text, logos, product designs, illustrations and other materials, are protected by applicable intellectual property laws and belong to Franny and/or the relevant rights holders.

Accessing or using the Website does not transfer any intellectual property rights to you.

Unless permitted by applicable law or expressly authorized by us, Website content may not be reproduced, copied, distributed, published, commercially exploited or used to create derivative works without prior permission from the relevant rights holder.

6. PERSONAL DATA AND COOKIES

Personal data collected through the Website is processed in accordance with our Personal Data Protection Policy and Privacy Notice and applicable data protection legislation.

Our Website also uses cookies and similar technologies. For information about their use and how you can manage your preferences, please refer to our Cookie Policy.

7. WEBSITE AVAILABILITY

We aim to keep the Website available and functioning properly. However, uninterrupted or error-free access cannot be guaranteed.

The Website may occasionally be unavailable due to maintenance, technical issues, updates, circumstances involving third-party service providers or other events outside our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

8. FORCE MAJEURE

Franny will not be responsible for delays or failure to perform obligations to the extent caused by circumstances beyond its reasonable control, including natural disasters, fire, war, civil unrest, strikes, epidemics or pandemics, government measures, significant infrastructure failures, internet or telecommunications outages, or power failures.

Where such circumstances affect an order, we will take reasonable steps to inform you and handle the order in accordance with applicable law.

9. CHANGES TO THESE TERMS

We may update these Terms of Use from time to time to reflect changes to our Website, services, business practices or applicable legal requirements.

The version applicable to a purchase will be the version in effect at the time the relevant order is placed, unless otherwise required by applicable law.

The current version of these Terms will be made available on this page.

10. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.

11. DISPUTE RESOLUTION AND APPLICABLE LAW

These Terms are governed by the laws of the Republic of Türkiye, without prejudice to any mandatory consumer protection rights that may apply.

For consumer disputes, applications may be made to the competent Consumer Arbitration Committees or Consumer Courts in accordance with the monetary limits and other rules applicable on the date of the dispute.

Nothing in these Terms restricts any mandatory rights or remedies available to consumers under applicable law.

12. CONTACT

If you have any questions regarding these Terms of Use, you may contact us at:

FRANNY
Fatma Leyla Kalkan
Tatar Beyi Sokak, No: 17/3
Beyoğlu, Istanbul, Turkey
E-mail: hello@franny.com.tr